Frequently asked questions

We build and sell gaming and workstation PCs across New Zealand, at every price point. Whether it's gaming, streaming, rendering, video and photo editing, or AI and machine learning, we've got a rig for it.

We also do custom builds, upgrades and trade-ins.

Most of our systems use mainly new components. To keep prices down, some systems also use quality pre-owned parts from our trade-in programme. Each listing shows the system's condition (New, Open Box, Used or Reforged). If you'd like to know which parts in a particular rig are new or pre-owned, just ask us.

Every pre-owned part is tested for stability, temperatures and condition before it goes into a build, and every finished system is stress tested before it leaves us. We don't want our PCs coming back, and neither do you.

Reforged is the condition we give a build made mostly from brand-new components, with one or two pre-owned parts. It is how we fit a faster graphics card or more memory into a rig for the money.

• Every pre-owned part is inspected, cleaned and tested on its own before it goes into a build. Anything doubtful is rejected.
• The finished rig is stress tested for 48 hours and benchmarked before dispatch.

Every listing shows its condition (New, Reforged, Open Box or Used) and how long its warranty is. Read more about Reforged rigs.

Yes. Every system listed on the site is built, tested and ready to ship or pick up. There's no build queue or waiting time.

We ship nationwide with tracking:

• North Island: $36
• South Island: $56

Most orders arrive within 1–3 business days of dispatch. Rural addresses can take a little longer.

Every system is packed with void fill, a drop sensor and fragile labels so it arrives safe and sound. If it's damaged in transit, we've got you covered. Just let us know.

Yes, pickup from Orewa is free. Orders are usually ready within 2–4 hours of purchase. Choose pickup at checkout and we'll contact you when your rig is ready.

Yes. Every system comes with Windows installed and activated, ready to go when you switch it on.

Your PC, a power cable, and any extras that came with it, such as a Wi-Fi adapter or antennas. Monitors, keyboards and mice aren't included unless the listing says so.

We accept credit card, PayPal, Afterpay, bank deposit and cash on pickup.

Afterpay is available on eligible systems. If a system is eligible, Afterpay will show as an option at checkout.

The warranty period depends on the system, and it's shown on each product listing.

Our return-to-base warranty covers parts and labour if a component fails. After our warranty ends, many manufacturers offer longer cover on their own parts, and we're happy to help you make a claim with them.

Our warranty is in addition to your rights under the Consumer Guarantees Act.

Get in touch through our contact page with your order number and a description of the problem. Photos or videos help. We'll try to sort it out over email or phone first. If the system needs to come back to us, we'll arrange collection at our cost and then repair or replace the faulty part.

1. Damage from accidents, misuse or abuse, such as liquid damage, drops, or use in extreme environments. This includes heavy exposure to cigarette smoke or vape vapour.
2. Modifications or alterations outside normal PC use.
3. Damage caused by non-approved parts or accessories, including third-party cable extensions.
4. Normal wear and tear, including cosmetic marks and scratches.
5. Software problems, including viruses and malware.
6. Not following manufacturer instructions for use, care and maintenance.
7. Natural events such as lightning strikes, earthquakes and floods.
8. Damage caused by power surges or electrical faults.
9. Loss of data, including personal files and software. Please back up your data before sending a system in.

No. The warranty covers the original purchaser only and doesn't transfer if the system is sold on.

We don't offer refunds for change of mind, so please check the specs carefully before you buy. If you're not sure a system suits you, ask us first and we'll help you choose.

If something is faulty, contact us and we'll repair, replace or refund it in line with the Consumer Guarantees Act.

Yes. You can trade in or sell us your PC or components. Head to our sell page with details of what you've got and we'll get back to you with an offer.

Yes. If you want something specific, or a listed system with a different GPU, more storage or extra RAM, get in touch with your budget and what you'll use it for. We'll put together a quote.

Yes. We do upgrades and repairs on existing PCs, including GPU and CPU swaps, extra storage and RAM, and cooling and airflow improvements. Contact us with your current specs and what you want to achieve.